Author: Jodi Cape

Jodi Cape is the Director of Sales & Marketing at Diamond Fulfillment, a leading ISO 9001-certified fulfillment company based in Chicago. Diamond Fulfillment specializes in providing customized fulfillment and print solutions for a diverse portfolio of high-profile brands across industries, including healthcare, pharmaceuticals, consumer packaged goods (CPG), beauty, and cosmetics. In her role, Jodi is responsible for shaping and executing Diamond’s go-to-market strategy, fostering strong customer relationships, and overseeing a comprehensive range of marketing initiatives. Her leadership extends to guiding the sales team, forging strategic partnerships, and serving as a key liaison between clients, vendors, and marketing partners. With a career built on a customer-first mindset and a passion for doing the right thing, Jodi is widely recognized for her ability to drive success in high-growth supply chain organizations. She excels at turning vision and strategy into revenue growth while expanding market share. Jodi has been an active volunteer and Board member of the Transportation Sales & Marketing Association (TMSA) for nearly two decades. TMSA is the only association dedicated exclusively to advancing sales and marketing professionals in the transportation and logistics sector. She currently serves as Secretary on the Executive Officer Team, contributing her expertise to the association’s growth and strategic direction. Prior to joining Diamond Fulfillment, Jodi served as the Director of Customer Development at HUB Group, where she played a pivotal role in navigating a major company merger and achieving over $5 billion in annual revenue. Before that, she was the Marketing Manager at TAGG Logistics, where she contributed to the company’s impressive growth from $70 million to $133 million in annual revenue before its acquisition by HUB Group. Jodi holds a Bachelor of Business Administration (BBA) from Loras College in Dubuque, IA, and is a certified Salesforce Administrator. She resides in the greater Chicago area, where she enjoys raising her two daughters alongside her loving husband, Ryan.

Subscription Box Kitting: Quality Control, Customization, and Scale

Subscription box kitting has become an operations problem as much as a packaging one, and that is exactly why the right process matters. For shippers and BCOs, the challenge is not simply getting boxes out the door; it is keeping subscription box kitting accurate, flexible, and repeatable as monthly volume grows. Teams evaluating service models […]

Food Grade Warehousing Requirements for CPG Brands

Food grade warehousing is a storage and handling environment built to support packaged food safety, product integrity, and the operational discipline CPG brands need to stay audit-ready. It is not simply a cleaner warehouse. It is a controlled system that aligns physical conditions, documentation, and handling practices with the expectations of regulators, retailers, and downstream […]

How the Kitting Fulfillment Process Reduces Pick Errors and Speeds Shipping

The kitting fulfillment process matters because small operational choices can create large downstream effects on accuracy, shipping speed, and labor efficiency. For shippers and BCOs, the goal is often straightforward: reduce avoidable errors, move orders through the building faster, and keep warehouse workflows predictable. That is where kitting fulfillment process planning becomes especially useful. Instead […]

Temperature-Controlled Healthcare Fulfillment: Protecting Product Integrity

A single temperature excursion during storage or transit can render a biologic ineffective, a vaccine unsafe, or a specialty pharmaceutical worthless — and the patient on the other end of that supply chain pays the price. Temperature controlled fulfillment in the healthcare sector is not a logistics preference; it is a product integrity and patient […]

The Hidden Costs of DIY Fulfillment vs. Custom Fulfillment Services

The spreadsheet behind DIY fulfillment costs looks manageable at first — a leased space, a few employees, some boxes and tape. But those costs rarely stay contained to that initial line item. They spread across payroll, infrastructure, carrier invoices, and the hours your team spends solving warehouse problems instead of growing the business. The 3PL […]

How Custom Fulfillment Services Drive Brand Consistency Across All Channels

Custom fulfillment services do more than move products from a warehouse to a doorstep — they carry your brand into the hands of every customer. When a package arrives, it is the physical proof of every promise your brand made online. Brands that invest in omnichannel fulfillment understand that the customer experience does not end […]