Author: Jodi Cape

Jodi Cape is the Director of Sales & Marketing at Diamond Fulfillment, a leading ISO 9001-certified fulfillment company based in Chicago. Diamond Fulfillment specializes in providing customized fulfillment and print solutions for a diverse portfolio of high-profile brands across industries, including healthcare, pharmaceuticals, consumer packaged goods (CPG), beauty, and cosmetics. In her role, Jodi is responsible for shaping and executing Diamond’s go-to-market strategy, fostering strong customer relationships, and overseeing a comprehensive range of marketing initiatives. Her leadership extends to guiding the sales team, forging strategic partnerships, and serving as a key liaison between clients, vendors, and marketing partners. With a career built on a customer-first mindset and a passion for doing the right thing, Jodi is widely recognized for her ability to drive success in high-growth supply chain organizations. She excels at turning vision and strategy into revenue growth while expanding market share. Jodi has been an active volunteer and Board member of the Transportation Sales & Marketing Association (TMSA) for nearly two decades. TMSA is the only association dedicated exclusively to advancing sales and marketing professionals in the transportation and logistics sector. She currently serves as Secretary on the Executive Officer Team, contributing her expertise to the association’s growth and strategic direction. Prior to joining Diamond Fulfillment, Jodi served as the Director of Customer Development at HUB Group, where she played a pivotal role in navigating a major company merger and achieving over $5 billion in annual revenue. Before that, she was the Marketing Manager at TAGG Logistics, where she contributed to the company’s impressive growth from $70 million to $133 million in annual revenue before its acquisition by HUB Group. Jodi holds a Bachelor of Business Administration (BBA) from Loras College in Dubuque, IA, and is a certified Salesforce Administrator. She resides in the greater Chicago area, where she enjoys raising her two daughters alongside her loving husband, Ryan.

Amazon FNSKU Barcode: What It Is and How to Use It Correctly

If you sell through Amazon FBA, an amazon fnsku barcode is more than a label—it is a control point that can protect your margins, speed receiving and reduce avoidable prep errors. The right amazon fnsku barcode process keeps products moving through Amazon’s network with fewer disruptions, while the wrong one can slow intake, trigger relabeling […]

Kitting Services ROI: When Bundling Makes Financial Sense

For shippers and BCOs, the real question behind kitting services ROI is simple: does product bundling lower total fulfillment spend enough to justify the added setup and coordination? The answer depends on order mix, labor rates, packaging design, and how often customers buy the same items together. That is why the comparison between outsourced kitting […]

The Critical Role of Serialization in Healthcare Fulfillment Services

Healthcare teams assessing serialized operations often start by reviewing practical selection criteria for healthcare fulfillment providers so traceability expectations are clearly defined before implementation begins. Why Healthcare Serialization Now Drives Execution For pharmaceutical and medical device teams, healthcare serialization is now a core operating requirement. When fulfillment processes are built around traceability, each handoff is […]

Seasonal Kitting Services: Preparing for Peak Demand Periods

Seasonal kitting services can make or break a peak period, especially when shippers and BCOs are trying to keep pace with volatile demand, tight carrier cutoffs, and limited warehouse labor. When seasonal kitting volume rises fast, even a small miss in planning can ripple into missed ship dates, inventory confusion, and avoidable rework. The operational […]

5 Signs Your Business Needs Custom Fulfillment Services

For shippers and BCOs, the decision to move into custom fulfillment services does not happen all at once. It happens when operational problems start stacking up: order slowdowns, inaccurate inventory, rising returns, and channel complexity that standard processes cannot absorb. At that point, fulfillment stops being a back-office task and becomes a strategic risk. The […]

3PL Warehousing: What CPG Shippers Need to Know

For CPG shippers, 3PL warehousing is often the difference between keeping pace with demand and getting buried by it. A third-party logistics provider / 3PL provider can manage storage, inventory, and shipping so brands can focus on production, channel strategy, and customer service. At its simplest, 3PL warehousing outsources warehouse operations to a partner that […]