Author: Jodi Cape

Jodi Cape is the Director of Sales & Marketing at Diamond Fulfillment, a leading ISO 9001-certified fulfillment company based in Chicago. Diamond Fulfillment specializes in providing customized fulfillment and print solutions for a diverse portfolio of high-profile brands across industries, including healthcare, pharmaceuticals, consumer packaged goods (CPG), beauty, and cosmetics. In her role, Jodi is responsible for shaping and executing Diamond’s go-to-market strategy, fostering strong customer relationships, and overseeing a comprehensive range of marketing initiatives. Her leadership extends to guiding the sales team, forging strategic partnerships, and serving as a key liaison between clients, vendors, and marketing partners. With a career built on a customer-first mindset and a passion for doing the right thing, Jodi is widely recognized for her ability to drive success in high-growth supply chain organizations. She excels at turning vision and strategy into revenue growth while expanding market share. Jodi has been an active volunteer and Board member of the Transportation Sales & Marketing Association (TMSA) for nearly two decades. TMSA is the only association dedicated exclusively to advancing sales and marketing professionals in the transportation and logistics sector. She currently serves as Secretary on the Executive Officer Team, contributing her expertise to the association’s growth and strategic direction. Prior to joining Diamond Fulfillment, Jodi served as the Director of Customer Development at HUB Group, where she played a pivotal role in navigating a major company merger and achieving over $5 billion in annual revenue. Before that, she was the Marketing Manager at TAGG Logistics, where she contributed to the company’s impressive growth from $70 million to $133 million in annual revenue before its acquisition by HUB Group. Jodi holds a Bachelor of Business Administration (BBA) from Loras College in Dubuque, IA, and is a certified Salesforce Administrator. She resides in the greater Chicago area, where she enjoys raising her two daughters alongside her loving husband, Ryan.

Seasonal Kitting Services: Preparing for Peak Demand Periods

Seasonal kitting services can make or break a peak period, especially when shippers and BCOs are trying to keep pace with volatile demand, tight carrier cutoffs, and limited warehouse labor. When seasonal kitting volume rises fast, even a small miss in planning can ripple into missed ship dates, inventory confusion, and avoidable rework. The operational […]

5 Signs Your Business Needs Custom Fulfillment Services

For shippers and BCOs, the decision to move into custom fulfillment services does not happen all at once. It happens when operational problems start stacking up: order slowdowns, inaccurate inventory, rising returns, and channel complexity that standard processes cannot absorb. At that point, fulfillment stops being a back-office task and becomes a strategic risk. The […]

3PL Warehousing: What CPG Shippers Need to Know

For CPG shippers, 3PL warehousing is often the difference between keeping pace with demand and getting buried by it. A third-party logistics provider / 3PL provider can manage storage, inventory, and shipping so brands can focus on production, channel strategy, and customer service. At its simplest, 3PL warehousing outsources warehouse operations to a partner that […]

Subscription Box Kitting: Quality Control, Customization, and Scale

Subscription box kitting has become an operations problem as much as a packaging one, and that is exactly why the right process matters. For shippers and BCOs, the challenge is not simply getting boxes out the door; it is keeping subscription box kitting accurate, flexible, and repeatable as monthly volume grows. Teams evaluating service models […]

Food Grade Warehousing Requirements for CPG Brands

Food grade warehousing is a storage and handling environment built to support packaged food safety, product integrity, and the operational discipline CPG brands need to stay audit-ready. It is not simply a cleaner warehouse. It is a controlled system that aligns physical conditions, documentation, and handling practices with the expectations of regulators, retailers, and downstream […]

How the Kitting Fulfillment Process Reduces Pick Errors and Speeds Shipping

The kitting fulfillment process matters because small operational choices can create large downstream effects on accuracy, shipping speed, and labor efficiency. For shippers and BCOs, the goal is often straightforward: reduce avoidable errors, move orders through the building faster, and keep warehouse workflows predictable. That is where kitting fulfillment process planning becomes especially useful. Instead […]