A premium French cookware brand was looking for a partner to support growth and help them expand their footprint in the United States — from building a custom website, to managing the calls coming into their toll-free number, to turnkey fulfillment for their orders. They knew they had the right partner with Diamond Fulfillment.
Operational Overview
Diamond Fulfillment created a comprehensive solution for their client. A new website went up quickly, and currently runs with all orders flowing through without interruption. In addition the solution includes:
Service Center Team
- Monitor the client’s inbox throughout the day
- Handle manual order processing
- Generate shipping labels
- Manage re-orders, exchanges and returns
- Monitors inbound inventory via CARGO and domestic shipments
- Issues Advanced Shipment Notices (ASNs)
Dedicated Account Manager
- Track inventory
- Manage replenishment
- Communicate directly with customers
- Handle inquiries and issues
Automated Order Processing for Retail Customers:
- EDI integrations
- Compliance with business rules and requirements
- Packing and shipping based on unique guidelines
- Managing any disputes
Outstanding Results
The statistics prove that the partnership with Diamond is a huge success, and the client couldn’t be happier with the results:
- Inbounds received and put away in 24 hours vs 72 hours per MSA
- 100% orders shipped by 2pm same-day
- 100% of retailers orders shipped on-time
- 99.93 order accuracy
- 100% of Returns processed in 48 hours
- Highest customer rating for “packaging of product”