A pharmaceutical giant needed to ensure operational excellence across a wide array of services — including daily processing of orders, assisting with new product launches, medical kitting, ensuring product information is up-to-date, and even storing and distributing supplies and materials for tradeshows. Diamond’s commitment to quality and customer service has built a successful 20-year partnership.
Operational Overview
Diamond has designed complete customized solution for processing orders of all types — and supporting marketing efforts — while ensuring compliance and quality at every step,
Smooth Order Processing
- EDI integration
- Compliance with SLAs and business rules
- Precision order fulfillment (medical kitting and product information packets)
- Detailed SOPs
- Product launch mailings with simultaneous delivery
Product Information Swapping
- Custom medical kitting
- Managing product information for accuracy and compliance
- Tracking 197 different kitted product information packets
- Monitoring expiration dates with automated alerts
- Ongoing quality assurance
Mailing Campaign Coordination
- Weekly mailing campaigns
- Customizable in-house print-on-demand (POD) services
- In-depth personalization using variable data
- End-to-end quality control process
- Sample verifications for client approval
Tradeshow Support
- Stores and manages all trade show components
- Complete logistics management for timely delivery and return
- Preparation and inspection of all items
- Serialization and tracking of items for complete visibility
- Returned items inspected and repaired before storage
Outstanding Results
Diamond has been the go-to partner for fulfillment, because they’ve built a long-term relationship on trust and confidence — and great results!
- 20 year partnership based on operational excellence
- 9,000 orders per month
- 5,000 automated orders
- 2,000 bulk orders
- 2,000 manual requests
- Under 24 hour turnaround for mailing campaigns upon approval
- Regulatory compliance and meeting or exceed SLAs