In today’s fast-paced ecommerce order fulfillment landscape, brands need a fulfillment partner that can adapt to their needs and scale with them. That’s where Diamond Fulfillment comes in. We bring a wealth of experience and knowledge to a variety of industries including healthcare, pharmaceuticals, supplements & nutraceuticals, beauty & cosmetics, consumer packaged goods, and promotional product distribution. Our full-service teams are hands-on, addressing your needs as they arise and bringing creative solutions to the table. We are constantly looking for new opportunities to help our customers succeed, knowing that your business demands and needs are constantly changing.
DTC Fulfillment or B2B Fulfillment — We’ve Got You Covered
We specialize in providing comprehensive solutions for both Direct-to-Consumer (DTC) and Business-to-Business (B2B) brands, delivering true omnichannel fulfillment that ensures your products reach customers efficiently and effectively.
- DTC with Same-Day Shipping. One of the standout features of Diamond Fulfillment is our unwavering commitment to Direct-to-Consumer (DTC) brands, particularly our ability to offer same-day shipping that keeps your customers happy and engaged. In today’s fast-paced retail environment, where consumers expect rapid delivery and instant gratification, speed is not just a luxury—it’s a necessity. Our robust logistics framework is designed to ensure that your products are dispatched swiftly and efficiently, reducing the time from order placement to delivery. By prioritizing same-day shipping, we enhance customer satisfaction and build trust, encouraging customers to return for future purchases.
- FBA Prep Services. Navigating the complexities of Amazon’s Fulfillment by Amazon (FBA) can be challenging, but at Diamond Fulfillment, we simplify the process for you. Our expert team is well-versed in Amazon’s stringent requirements, ensuring that your products meet all necessary guidelines for labeling, packaging, and shipping. From precise labeling with barcodes to compliant packaging standards, we handle every detail with meticulous care. This not only helps you avoid costly penalties but also enhances your seller performance metrics, giving you the confidence to focus on growing your business while we take care of FBA compliance.
- Subscription Box Fulfillment. The popularity of subscription boxes continues to rise, and Diamond Fulfillment is equipped to handle this trend seamlessly. Our subscription box fulfillment services provide the flexibility and efficiency you need to create engaging experiences for your customers. From assembling boxes to managing inventory, we cover it all.
- B2B Fulfillment. For B2B brands, reliable and efficient fulfillment is paramount to maintaining strong relationships with clients and ensuring operational success. That’s why we offer tailored B2B solutions designed to meet the specific needs of your business. Our dedicated team of logistics experts is well-versed in the complexities of B2B fulfillment, from handling bulk orders to managing intricate inventory requirements. We understand the importance of timely deliveries and accurate order processing, and our robust infrastructure ensures that your products are delivered on time, every time.
Additionally, we provide flexible shipping options that accommodate various distribution needs, whether you’re supplying retailers, wholesalers, or direct clients. Our commitment to transparency means you can track your shipments in real-time, keeping you informed every step of the way. By partnering with Diamond Fulfillment, you gain a trusted ally that not only understands the unique challenges of B2B logistics but is also committed to providing the comprehensive support you need to thrive in a competitive marketplace.
Value-Added Services with Advanced Kitting Services
Our value-added services include advanced kitting capabilities that allow you to create customized product bundles tailored to your customers’ needs. Kitting not only enhances your product offerings but also simplifies the fulfillment process. At Diamond Fulfillment, we support companies of all sizes with their assembly needs, from creating kits to executing personalized direct mail campaigns. Whether you require a straightforward sales booklet or a complex assembly with sophisticated packaging, we are equipped to meet your requirements. With our well-established processes and experienced staff, we are confident that you will be thoroughly satisfied with our services.
24/7 On-Demand Call Center Service
Diamond offers flexible call center solutions and account management services onsite at our Chicago-based fulfillment centers. Ideal for fast-growing brands, you can deliver professional, positive interactions, without the cost or complications of maintaining your own in-house call center. For companies with higher volumes, we can scale to meet your needs — with the personal service, multi-line staffing, and array of product-specific messaging and services you need.
Complete Integration of POD and Variable Print Capabilities
At Diamond Fulfillment, we recognize the vital role that branding plays in your business success. That’s why we provide comprehensive integration of Print-on-Demand (POD) and variable print capabilities, ensuring that your brand stands out with every product. Whether you need custom packaging or promotional materials, our solutions are crafted to elevate your customer experience. This is where our personalized print communications, variable data printing (VDP), and POD services come into play. At Diamond, we specialize in delivering highly targeted and timely materials that are printed on demand in the exact quantities you require. By doing so, we help you eliminate obsolescence and waste, leading to substantial cost savings.
Marketplace Integrations through Advanced Technology
Whether your technology capabilities require open API, electronic data interchange (EDI) or any other proprietary systems, our system integrations are extensive and perfectly suited to meet a wide range of client requirements. Navigating multiple marketplaces can be overwhelming, but our fulfillment services integrate seamlessly with the platforms you use like Magento, Shopify, SAP, Oracle, Salesforce, and many more.
Fulfillment Software at Your Fingertips
With our real-time client portal, you have access to comprehensive fulfillment software that puts you in control. Track your inventory, manage orders, and monitor shipping—all at your fingertips. Our platform is designed for ease of use, making it simple to stay on top of your business operations. Accessible 24/7, our client portal delivers the ultimate in real-time notifications and KPI reporting. Key features include real-time inventory levels,
ordering/shopping cart, Item-specific thumbnails, expirations, modifications and email notifications, and so much more. Easily generate the reports you need — including Item order activity, open orders, shipment tracking, so you are always on top of your business.
Shipping Worldwide
Our expert freight transportation services and our dedicated team coordinate every detail to provide dependable shipping solutions, so you can focus on your core business. We offer various shipping methods, including ground, 3-day, 2-day, and next-day delivery. Our focus on small parcel shipping, along with our expertise in Amazon FBA and FBM, ensures dependability, reliability, and cost savings for pharmaceutical, healthcare, CPG, vitamin & supplements brands and more.
Scalable Solutions from State-of-the-Art Fulfillment Centers
Best of all, our state-of-the-art fulfillment centers, strategically located in Chicago, provide national distribution reach. This means our solutions are 100% scalable, making us the ideal partner for fast-growing businesses looking to expand without the growing pains.
Conclusion
At Diamond Fulfillment, we believe our customers deserve the best – and we’re always willing to share our technology and expertise to help you get what you need. To find out how Diamond Fulfillment can help you with warehousing and fulfillment solutions or to get a tour of a fulfillment center in Chicago, you can contact us online or call us at 847-856-7700.