Quality & Sustainability

Quality Policy

“Quality in everything we do is integral to all our working practices. It is critical to the success of our business and our long-term sustainability and profitability.”

EMPLOYEES: We value the contribution of every employee. We will always treat employees with dignity and respect and foster a positive and cooperative workplace in which everyone can learn and grow. We will maintain a safe and transparent working environment while complying with all statutory, regulatory, corporate and customer requirements. Our organization is built on our core values of Teamwork, Proactivity, Innovation, Passion, Problem Solving and Embracing Change.

CUSTOMERS: We depend on our customers and we are committed to providing them with innovative fulfillment solutions that keep them satisfied and successful.

LEADERSHIP: The Company’s management team is committed to showing leadership and bearing responsibility for leadership by maintaining a complete and robust Quality Management System. We will ensure sufficient resources are made available within the Company to achieve this and through communication, engagement, practical example and training we will demonstrate that Quality is the aim of all members of the Organization. With effective leadership and support, every employee will have a proper understanding of the importance of the Quality System, their responsibility to contribute to its effectiveness, and its direct relevance to the success of the Company. Every employee is responsible for, and will be fully trained to perform the duties required by his or her specific role.

CONTINUOUS IMPROVEMENT: The Company has a total commitment to continuous improvement. Clear quality objectives, in accordance with goals and strategic direction of our company, provide a fundamental basis for all our processes and activities.

EVIDENCE BASED DECISIONS AND PROBLEM SOLVING: We will measure the performance of our processes and activities to provide data to support positive decisions on how to fix problems and improve our processes.”

Michelle Keske, President

Sustainability Statement

At Diamond Fulfillment, we recognize that our success is deeply intertwined with the health of our planet and the well-being of our communities. We are committed to building a sustainable future by integrating environmental, social, and economic responsibility into every aspect of our operations.

Environmental Stewardship

We strive to minimize our environmental impact through efficient resource management, waste reduction, and the adoption of eco-friendly technologies. By optimizing our supply chain, reducing carbon emissions, and promoting the use of renewable energy, we aim to contribute to a healthier planet.

Social Responsibility

We are dedicated to fostering a workplace culture that values diversity, equity, and inclusion. Our commitment to ethical business practices extends to our partners and suppliers, ensuring that everyone in our value chain upholds the highest standards of social responsibility. We also invest in the communities where we operate, supporting initiatives that promote education, health, and economic development.

Economic Viability

Sustainability is a key driver of our long-term business success. By embracing innovative solutions and continuously improving our operations, we aim to create value for our customers, employees, and stakeholders. Our goal is to achieve sustainable growth that benefits both our company and the broader global community.

Our Commitment

Diamond Fulfillment is committed to transparency and accountability in our sustainability efforts. We regularly measure our progress and set ambitious goals to ensure that we are continuously advancing on our sustainability journey. We believe that by working together with our employees, customers, and partners, we can create a more sustainable and prosperous future for all.