Advanced Technology for Fulfillment Services
Get more accurate, efficient fulfillment operations with Diamond Fulfillment’s Technology platforms and integrations
Tap into exceptional Technology that meets all your fulfillment service requirements
Technology is integrated into everything we do at Diamond — from state-of-the-art warehouse management systems to our proprietary web-based, order entry interface used by customers every day.
Our clients benefit from access to highly sophisticated tracking, analysis and reporting capabilities through our Client Portal. Constantly updated with the latest in hardware and software, our technology systems support all aspects of our fulfillment services from receiving inventory, order status updates and shipping and tracking, as well as print-on-demand (POD) capabilities and customer service call center.
24/7
Real Time Tracking & Data
Inventory Accuracy Levels
Order Lines Per Year
Customer benefit range from increased efficiencies and costs savings
- Manage order changes more efficiently
- Accurately monitor and re-stock inventory levels
- Grow and expand fulfillment and marketing programs more efficiently
- Implement web-based ordering systems and applications quickly
Diamond’s Technology Footprint
1.2 Million Order Lines managed each year
KPI Monitoring, with achievement of 99.9% Inventory Accuracy
24/7 Real-Time Tracking & Data Access
Top Tier Security & Data Protection, including FTP site
Single Sign-On across integrated platforms
Order management and inventory control system information is available to our customers in real time. Diamond’s expert IT programmers design and implement web-based applications for our clients every day, and are proactive in providing solutions that exceed expectations. We also host numerous full commerce websites on behalf of our clients.
Our electronic data interchange (EDI) capabilities are completely customized based on the needs of each client to provide the most effective and efficient method of transferring data. To overcome the data transfer limitations of e-mail, Diamond Fulfillment Solutions utilizes our secure FTP site for transferring files. Our automated order transfer gateway ensures timely and reliable transfer of information to our clients while maintaining the security and integrity of the data being transferred.
Diamond’s Technology brings Pharmaceutical client and its in-house and outsourced marketing a total on-demand solution
Client‘s Challenges:
- Order limitations and out-of-stock concerns for sales assets and promotional materials for pharma sales reps
- Inefficient communications and collaboration across channels and partners
- Inability to custom print sales sheets and brochures, with sales rep specific information
Diamond’s Solution:
- Single system to manage traditional fulfillment and on-demand printed materials
- Accessible by sales, in-house marketing department and outsourced marketing agency employees for order changes and printed material customizations on-demand
Outcomes & Benefits:
- Excellent fulfillment experience across channels, departments and partners
- More speed and accuracy for total, real-time item and order management
- Seamless order fulfillment across in-stock inventory and print-on-demand
Highlighted Technology Systems and Features
Client Portal
Accessible 24/7, our client portal delivers the ultimate in real-time notifications and KPI reporting. Available in versions Prizm X or Prizm F, key features include:
- Real-time inventory levels
- Ordering/shopping cart
- Item-specific thumbnails, expirations, modifications and email notifications
- Multi-level Order Limitations
- Order Approvals
- Digital Downloads
- Advanced search
- Address book
- Repeat order functionality
- Tradeshow/event services
Reporting capabilities:
- Item order activity
- Open order and backorder management
- Order shipment tracking
- Highest and lowest activity items
- All aspects of inventory management
Warehouse Management System (WMS)
Our WMS platform is powered by ASC Software to provide next generation automation to a wide variety of client and order applications.
Key features:
- Complex business rule management
- Real-time updates
- Inventory capture
- Shipment data
- SKU detail capture
- Reporting
- Order Entry
- Fully integrates with client systems
Print Fulfillment
Our in-house printing technology enables you to store less by printing materials onsite within 48 hours of when you need them!
Key features:
- Online digital file customizations
- Generic static printing
- Wide range of printed materials: brochures, letters, labels, binders, custom cartons, envelopes and folders
Value-added services:
- Padding
- Shrink-wrapping
- Inline-saddle-stitching
- Spiral and GBC binding
- Plastic card imaging
Variable Print-On-Demand
For many of our clients, customizing each print fulfillment item to a specific salesperson or product specification is a key requirement. Variable POD lets you do just that!
Key features:
- Online, web portal for digital file customizations
- Intuitive, easy-to-use interface
- Select & upload from your own image library
- Convert to grayscale
- Populate multiple fields with a single input
- Auto-wrap
- Regulate formats
- On-the-fly proofing
- Instant download
Technology Integrations
