Whether you’re in CPG, Retail, Healthcare or the Promo & Print Fulfillment arena, finding a truly customer-centric fulfillment center can be a game-changer for your business. You need a 3PL partner with an optimal location that can handle your brand and product growth; one that has a full range of value-added services to help your products stand out, and an experienced team that pays attention to every detail. Diamond Fulfillment has what it takes to help your business succeed — across all your channels — even in today’s constantly changing market. We understand that every brand, product, and customer interaction is crucial for building lasting loyalty that impacts your bottom line. From our fulfillment services technology, to the expertise of our talented teams, to our range of tailored services to meet your unique needs — our customers know they can rely on us to handle every aspect of warehousing and fulfillment services with precision and care and ensure a stellar brand experience, every time.
Here are some of the ways we are different — and better! —- than just any other fulfillment center in Chicago:
1. Conveniently located for coast-to-coast distribution from our Chicago warehouses
Whether you are an established national brand, or a small growing company — Diamond’s Chicago warehousing locations offer many advantages, including efficient distribution to major markets across the country. The Chicago area is a major transportation hub, with extensive rail, road, and air connections.
This convenient access can shorten shipping times and reduce costs, helping products get where they need to go quickly and cost effectively. Our fulfillment warehouses offer over 200,000 square feet of facility storage, including a 10,000-square-foot dedicated project and kitting area, 3,000 square feet for mail processing, and 10,000 square feet of temperature-controlled space.
2. Value-added services and special projects to enhance your brand
Time and time again, new customers have told us that we were ready and willing to help with custom projects when others simply wouldn’t go the extra mile. At Diamond, we’re always ready and willing to say, “yes, we can!” to customer requests for tailored solutions and special projects. From packaging design to assembly, we ensure every detail aligns with your requirements. Trust us to deliver innovative solutions that set your brand apart and enhance customer satisfaction. Our goal is to deliver custom kitting, variable print and promotional products, and assembly solutions that exceed your expectations, ensuring your satisfaction and success with every project.
Our established processes are managed by experienced project managers to ensure you get the absolute best service experience. For example, we can create variety packs that bundle products with special promotional materials… put together personalized gift sets… assemble monthly subscription boxes… support product launches with complex documentation — and more. Whether you need a simple sales booklet, or a complex assembly with elegant wrapping, we’re able to accommodate your needs.
3. Personalized print fulfillment solutions based on industry-leading technology
Having easy access to high-quality print collateral like brochures, flyers and mailers helps your sales and marketing team achieve their goals. What’s more, getting access to a one-stop shop with Diamond where all of the printed instructions, postcards, and other supplemental material gets packaged with your products is a rare find in a single fulfillment center and 3PL provider.
- Reduce costly over-runs and obsolete printed materials. If you’re like most companies, you also want to reduce the cost and waste associated with outdated or excess overruns. That’s where Diamond Fulfillment’s personalized print communications, variable data printing and variable print-on-demand services come in. At Diamond, we specialize in these kinds of highly targeted and timely materials that are printed when they are needed in the exact quantities they are needed. Ultimately, we help you eliminate the obsolescence and waste associated with print materials, resulting in significant cost savings.
- Print-On-Demand (POD) solutions. Our print-on-demand capabilities are integrated with our proprietary web-based interface, giving your marketing and sales department extensive options for customization. Our interface includes internal administrative controls that allow you to set access controls to meet your individual client needs. Users can upload logos and images or use a pre-authorized set of images in the system. Additional customization is available by typing in contact names, a specific message or other important data to customize the piece. Our interface also generates immediate proofs and sign-offs for quick and efficient ordering.
- Digital Printing Services. When you need the highest-quality printing available for your most important projects, Diamond Fulfillment Solutions gives you the convenience of multiple printing options through one vendor. In addition to our on-demand printing services, we also offer full-color offset, commercial printing to handle critical projects with longer lead times.
- Personalized Mailings & Document Distribution and Mailing. DIamond has deep expertise with We time-sensitive and confidential personalized mailings that require careful attention to detail. Leveraging state-of-the-art technology and a strategic network, we ensure swift and secure delivery of your materials to their intended recipients — exactly on time. Whether it’s legal documents, patient specific items, marketing collateral, or sensitive information, our service guarantees accuracy, reliability, and confidentiality. Diamond is HIPAA compliant from data technology transfers to the eventual carrier pickup.
4. Happy to help with customized, tailored solutions
Many 3PLs adopt a one-size-fits-all approach, but at Diamond we know that every business has distinct requirements based on its products, sales channels, and customer expectations. Custom solutions allow for more personalized handling of orders, packaging, and delivery options — which can significantly improve the customer experience and lead to higher satisfaction and loyalty.
What’s more, customized fulfillment solutions can be designed to scale with your business as it grows — while better reflecting and supporting your brand’s identity and values. This includes personalized packaging, unique branding elements, and specific handling requirements that align with your brand’s image. These kinds of tailored solutions can enhance service levels, contribute to customer satisfaction, and build a stronger brand reputation. We take great pride in designing tailored solutions to help our customers execute their business strategies flawlessly.
5. Handling the demands of peak season and fluctuations in demand
Diamond Fulfillment has what it takes to ensure that peak season runs smoothly. We work closely with our clients to plan in advance to ensure that we have experienced staff in place, an accurate forecast to optimize stock levels, and are ready to process peak season order volumes.
And, the list of ways Diamond stands head and shoulders above the rest goes on:
- We offer the highest levels of excellence in warehousing standards, including ISO, HIPAA, Rx Licenses and FDA compliance,
- Our full-service call center is co-located with inventory and warehousing, backed by the proven processes to tackle all aspects of customer service,
- And, we’ve invested in advanced technology and systems for streamlined omnichannel order flows from B2B to DTC and everything in between!
Conclusion
At Diamond Fulfillment, we believe our customers deserve the best — and we’re always willing to share our technology and expertise to help you get what you need. To find out how Diamond Fulfillment can help you with warehousing and fulfillment solutions or to get a tour of our fulfillment centers in Chicago, you can contact us online or call us at 847-856-7700.